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April 04, 2021 4 min read

We often get asked questions in the salon about how to tackle hair problems.
So we have compiled our most often asked questions. Hope you find these helpful. Let us know if you have any more!

1. Shampoo once or Shampoo twice?

Twice! Make sure your hair is thoroughly wet before applying shampoo. The first shampoo is to break down the oil in your hair, the second is to properly cleanse your scalp. Make sure you only apply conditioner to the mid-lengths and ends of your hair.

2. How often should I replace my Hairbrush?

Ideally every 6 to 12 months. It depends on how much product you are using everyday and if you are regularly cleaning your brush too. Signs when it is time to replace that brush - the bristles start to separate or fraying, the brush is cracking and still a lot of product build-up after cleaning or you're not getting the results like you used to.

3. I wash my hair everyday, is that bad?

Depends. If you exercise regularly and sweat a lot then no. 

Don't be fooled into thinking my hair looks oily so I should wash it more often. It is common for people who do get oily scalp tend to wash their hair more frequently. But then you can get into a cycle - the scalp will overproduce oil because it losing all its natural oils from washing so often. Try slowly transitioning to washing every second or third day.

If you do love the feel of clean hair and scalp then go for it. You may want to consider a gentler shampoo or alternating what you use.

3. How can I let hair air-dry naturally without it becoming a mess?

  Applying products BEFORE towel drying your hair. Make sure you comb the product all the way through. Once you have taken enough moisture out scrunch some more product in and twirl hair into sections.

Once the hair is dry, then go over with an oil or serum-based product. Iles Finishing Serum is great to use either when the hair is damp or dry.

4. My hair gets really dry, what is the best remedy?

Really simple, look after your hair with a great conditioning treatment! And doing this at least once a week.

Our most popular is the Olaplex No0 and No3 combo, and Nounou Repair Mask.

Also how hot is your water when washing your hair? Very hot water can dry out your hair and scalp so best to have your water on the cooler side.

Be aware some treatments are protein based so these repair internally but your hair won't feel lush and moisturised so you may still need a conditioner after.

5. What temperature is a good setting for hot tools?

Generally the lower temperature the better (around 150C - 175C), especially if your hair is on the finer side or has had a few chemical treatments.

If your hair is natural or a bit thicker you can bump up the temp.

Always use thermal protection! Our go-to is the Davines Oi All In One Milk. Make sure the label says heat protection not heat activated! A heat-activated product requires heat for it to do its job - it may not mean that it will protect your hair. While a heat protectant is designed to protect your hair.

6. How often should I get a haircut if I want to grow my hair?

If you are getting a regular cut every 6 to 8 weeks, would recommend pushing your appointments out just a fraction to 8 to 10 weeks. That way you are still keeping your hair healthy and tidy.

7. My hair gets greasy really quickly, what can I do?

Depending on what is causing this you have a few options.

Switching to a shampoo for an oily scalp can help. Like the skin on your face can be oily so can your scalp - the Davines Naturaltech Rebalancing Shampoo is great for tackling this or try using a dry shampoo - the R+Co Death Valley is great for absorbing that extra oil on your scalp.

A good clarifying shampoo can work wonders like the R+Co Oblivion, which really removes product build-up and residue which can cause oily hair at the roots. You would want to start with this if you think my hair used to be fine and now it's so oily.

And take time to think through your routine - sometimes you might not be completely rinsing out your conditioner (remember you should only be conditioning your midlength and ends not roots) or overdoing it with products like oils or serums - start with a small amount, you can always add a little bit more if you need to. 

8. What is the best thing I can use to tackle frizziness?

Our favourite product to use is the O&M Frizzy Logic. It's excellent for taming those annoying flyaways and you can also use it when the hair is damp before blowdrying for added shine. It is light enough to be re-applied during the day.

Otherwise, another long term option would be the Kerasilk Keratin Smoothing treatment, which gives amazing results for all hair types.

9. How often should I get a haircut if I want to grow my hair?

If you are getting a regular cut every 6 to 8 weeks, would recommend pushing your appointments out just a fraction to 8 to 10 weeks. That way you are still keeping your hair healthy and tidy.

10. My hair gets staticky, what can I do?

If you have a silk or satin pillowcase to sleep on, our Penney + Bennett Pillowcases will help immensely. Unlike other fabrics which can cause friction, silk or satin allows your hair to glide across the pillow instead of tugging or pulling against the fabric. Which results in less staticky bed hair! Also hairspray - just spray a small amount on your fingertips first, then smooth over your hair.