Frequently Asked Questions
If you still have questions feel free to chat with us. We will be happy to help.
My Account
Contact us and we will send you an email, with instructions for resetting your password.
The password reset link is valid for 30 days.
Just live chat us or send us a message.
Rewards
Click the 'My Account' tab at the top of the website or "Manage Your Account' at the bottom left corner of every page on sable.co.nz.
On mobile, click on the menu tab at the left hand corner of the page and you'll see 'My Account' tab.
Then click on Rewards and your points will be the first listed.
$25 off your order when you have 500 points
- Place order - 1 point for every dollar spent
- Follow on Instagram - 20 points
- Leave Review - 20 points
- Happy Birthday - 20 points
Loyalty discounts are unlocked after accumulating at least 500 points - once your points balance has ticked over each threshold you will be notified by email. Unfortunately the rewards can only be applied to orders placed after you have reached the threshold.
Place an order
If you can't see the box to add your code then check if you can see the area in the checkout that has a drop down option.
Please check if:
The coupon/ voucher has expired.
Coupons/vouchers are only valid for ONE use.
Each order you can only use ONE coupon/ voucher.
The coupon/voucher is not valid for items already on sale.
The coupon/voucher is not valid with other promotions, discounts and loyalty rewards.
Of course!
While we love talking to our customers we recommend placing your orders online in order to earn Loyalty Points on your purchase.
If you prefer to speak with us, please call 04 4737422 and ask for Aurea.
Yes! We would love to meet you
109 Featherston Street, Wellington
All our products are in salon.
Shipping
Orders are dispatched Tuesday - Friday.
Allow 1-3 business days to arrive. Rural addresses may take longer. Also allow for extra time if there are nationwide delays.
Delivery details will be provided in your confirmation email, where you can follow your order using the NZ Couriers tracking number.
We use NZ Couriers for all of our deliveries.
We can not post to P.O.Box addresses, please provide a street address when placing your order.
$10 & free shipping over $50
Take a look at the tracking link provided or give NZ Couriers a call on 0800 800 841.
If you are struggling with either of the above feel free to contact us directly.
If you are a RURAL address and your parcel has been SIGNED FOR and hasn't arrived, please wait another day as this usually means your Rural Postie has it onboard and they have signed for it.