Frequently Asked Questions

Welcome to our FAQ Page

ADVICE

Please check if:

The coupon/ voucher has expired. 

Coupons/ vouchers are only valid for ONE use. Each order you can only use ONE coupon/ voucher. 

The coupon/ voucher is not valid for items already on sale. 

The coupon/ voucher is not valid with other promotions, discounts and loyalty rewards. 

CONTACT US, if you are still having issues.

This means the last of a product has sold before you have completed your checkout. Unfortunately a product isn't held for you until payment has been made. Just click the 'Email when back in stock" button on the product page of the product that is out of stock and you will be notified as soon as it is back in stock. This will not affect the rest of the items in your cart.


You can get in touch through our contact us page! We will be happy to assist you.

MY ACCOUNT

Click the 'Check Rewards' tab located in the bottom right corner of every page on sable.co.nz.

Loyalty discounts are unlocked after accumulating at least 500 points - once your points balance has ticked over each threshold you will be notified by email. Unfortunately the rewards can only be applied to orders placed after you have reached the threshold and are only redeemable through our online store.

MY ORDER

Of course! While we love talking to our customers we recommend placing your orders online in order to earn Loyalty Points on your purchase. If you prefer to speak with us, please call 04 4737422 and ask for TAHU.

We cannot make any promises but if you order hasn't yet been packaged/ left the salon, you can only ask and we can see what can be done.

Please contact us immediately at finehair@sable.co.nz with your order number, details and an image of the damage/ fault (if possible). Please do not discard the item until we say it is okay to do so.


PRODUCT

Yes! Email us at hello@sable.co.nz or sign up to our subscriber list and keep up to date with what's happening in the world of Sable.

We always aim for make sure our customers love our products, but unfortunately if you have a "change of mind" we do not refund or accept returns. Read up more on returns under the Returns/ Privacy Policy page. If you require further assistance please be in touch with the Online Manager via email - hello@sable.co.nz 

Yes. We work directly with the brands and authorised distributors to ensure all products we sell are authentic.

Yes. Many products have the ingredients listed on the product page and if not just flick us through an email at hello@sable.co.nz

Yes! We would love to meet you - 109 Featherston Street.

Yes. Just find the product you want, click the 'Email when back in stock" button on the product and you will be notified via email as soon as it is back in stock.


SHIPPING

Orders are dispatched Tuesday - Friday and will take 1-3 business days to arrive. Rural addresses may take longer. 

Delivery details will be provided in your confirmation email, where you can follow your order using the NZ Couriers tracking number.

We use NZ Couriers for all of our deliveries. We can not post to P.O.Box addresses, please provide a street address when placing your order.

Take a look at the tracking details or give NZ Couriers a call on 0800 800 841.

If you are struggling with either of the above feel free to flick us an email at hello@sable.co.nz.

If you are a RURAL address and your parcel has been SIGNED FOR and hasn't arrived, please wait another day as this usually means your Rural Postie has it onboard and she/he has signed for it.